Customer Care Representative (CCR)
Server Products, Inc.
Server Products, Inc.
Richfield, WI Richfield, WI Full-time Full-time $20 - $26 an hour $20 - $26 an hour 1 day ago 1 day ago 1 day ago Corporate Overview Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets.
Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier, faster, and better than ever.
The Opportunity The Server Customer Care Representative provides the best possible customer experience and contributes to increased company sales by addressing and maintaining business relationships and assuming a proactive role in using strong product knowledge to help customers select the right equipment for their menu and application.
Responsibilities Answers incoming calls, emails or live chats providing customers with accurate information on products, availability, lead time, pricing, order status, or trouble shooting product issues Interacts with other departments in a respectful, friendly manner, always supplying accurate and complete information to their inquiries or when requesting information from them to assist with a customer question or need Composes clear, concise and complete emails and other documents, proactively including relevant options and alternatives, as applicable Enters all required information into the computerized systems, ensuring accuracy and timeliness (i.
e.
, order entry, repair orders, CRM, EDI, etc.
) Product knowledge extends to full understanding of the correct applications for each Server item and a demonstrated ability to proactively ask customers the right questions about their menu and operation to assist them in making the correct equipment decision as well as create incremental sales for the company Requirements Previous customer care experience preferred, however, if you have the attitude and desire to learn, we will train Strong critical thinking skills and planning and organization skills Excellent written and verbal communication skills Proven ability to apply problem-solving techniques Professional attitude and demeanor Proven ability to resolve customer issues using empathy, patience, and effective listening skills Benefits Five (5) weeks PTO Nine (9) Paid Holiday Three (3) days Paid to Volunteer Robust 401(k) with up to 6.
0% Company Contribution/Match Exceptional health care benefits Job Type:
Full-time Pay:
$20.
00 - $26.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Server Products, Inc.
Richfield, WI Richfield, WI Full-time Full-time $20 - $26 an hour $20 - $26 an hour 1 day ago 1 day ago 1 day ago Corporate Overview Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets.
Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier, faster, and better than ever.
The Opportunity The Server Customer Care Representative provides the best possible customer experience and contributes to increased company sales by addressing and maintaining business relationships and assuming a proactive role in using strong product knowledge to help customers select the right equipment for their menu and application.
Responsibilities Answers incoming calls, emails or live chats providing customers with accurate information on products, availability, lead time, pricing, order status, or trouble shooting product issues Interacts with other departments in a respectful, friendly manner, always supplying accurate and complete information to their inquiries or when requesting information from them to assist with a customer question or need Composes clear, concise and complete emails and other documents, proactively including relevant options and alternatives, as applicable Enters all required information into the computerized systems, ensuring accuracy and timeliness (i.
e.
, order entry, repair orders, CRM, EDI, etc.
) Product knowledge extends to full understanding of the correct applications for each Server item and a demonstrated ability to proactively ask customers the right questions about their menu and operation to assist them in making the correct equipment decision as well as create incremental sales for the company Requirements Previous customer care experience preferred, however, if you have the attitude and desire to learn, we will train Strong critical thinking skills and planning and organization skills Excellent written and verbal communication skills Proven ability to apply problem-solving techniques Professional attitude and demeanor Proven ability to resolve customer issues using empathy, patience, and effective listening skills Benefits Five (5) weeks PTO Nine (9) Paid Holiday Three (3) days Paid to Volunteer Robust 401(k) with up to 6.
0% Company Contribution/Match Exceptional health care benefits Job Type:
Full-time Pay:
$20.
00 - $26.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
